MARC状态：审校 文献类型：西文图书 浏览次数：15
- 题名/责任者:
- Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.
- 出版发行项:
- Hoboken, N.J. : John Wiley & Sons, Inc., 2007.
- ISBN:
- 9780470043554 (cloth) :
- 载体形态项:
- xii, 256 p. ; 24 cm.
- 个人责任者:
- Tisch, Jonathan M.
- 论题主题:
- Hospitality industry-Customer services.
- 论题主题:
- Hotels.
- 论题主题:
- Customer relations.
- 中图法分类号:
- F719
- 书目附注:
- Includes bibliographical references (p. 235-249) and index.
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